Policies

PREMIERE PROPERTIES RENTAL POLICIES: 

PREMIERE PROPERTIES POLICIES CHECK IN: Check-in is any time after 4 pm. Check-out is no later than 10:00 am so housekeeping can be ready for next party arrival at 4:00 pm. 

CUSTOMER SERVICE: Each property has a private caretaker to assist guests with maintenance issues, lost keys, directions, etc. Guest is to contact caretaker for such issues. If there is an urgent matter and caretaker does not respond with 30 minutes guest should then call Premiere at 800-987-8423. 

DEPARTURE: Property is to be left in good order by following the printed guidelines in each home. Should the guidelines be missing common sense should rule. Should property be left in poor order please read “SECURITY DEPOSIT” below. 

GUEST POLICY: Should there be more overnight guests (including children) other than number disclosed in contract (other than prior approved visits) the party will be required to immediately vacate the premises without refund and full security deposit will be forfeited. If a large party gathers without prior disclosure to “Premiere” the full security deposit shall be forfeited, and party will immediately terminate. 

CANCELLATION POLICY: More than 30 days before arrival (60 days Xmas/NY’s, Spring Break, and reservations of 14 or more nights) cancellation fee is 21% of total reservation. Less than 30 days before arrival, (60 days Xmas/NY’s, Spring Break, and reservations of 14 or more nights) forfeiture of 100% of full reservation unless property is rebooked for entire stay at same rate. If booked for less, refund portion will be prorated (less the 21% cancellation fee). There are no refunds for late arrival or early departure.

PAYMENT POLICY: All funds are due within 30 days of arrival (60 days Christmas, New Year, Spring Break and reservations of 14 or more day). 50% deposit will be charged at time of booking if outside of 30 days (60 days Christmas, New Year, Spring Break and reservations of 14 or more days.  

PET POLICY: We allow 1 or 2 dogs in our “Pet Friendly” properties. We have additional pet fees that are calculated on the website after selecting number of Dogs.  1 Dog is $15/night plus tax and 2 Dogs will be $25/night plus tax. We also have our guests fill out an additional pet agreement when bringing dog(s) to the property. 

SECURITY DEPOSIT PER DWELLING: Debit Cards will be pre-authorized for $525. Should damages or extra cleaning occur, my credit/debit card will be charged $500.00 dollars plus a $25.00 dollar non-refundable service charge. Once cost of damage/extra cleaning has been finalized, guest will be refunded the difference if less than $500 or charged extra if damage is more than $500.  Evidence of unauthorized pets or smoking in the house will result in forfeiture of full security deposit. (see direction sheet for partial explanation of possible damages) Premiere Properties will be held harmless and will not be involved in damage negotiations. WAIVER OF LIABILITY: This property is privately owned & cared for. Premiere Properties is acting as Reservation Service only for the use of the subject property. For homes with hot tubs, I understand the risks of hot tub/Jacuzzi use and recognize that for some people adverse reactions can occur, including but not limited to skin rash. Neither Premiere Properties, nor the Owner or their Agents will be held liable or responsible for personal injury, accidents, loss of life, valuables, or personal property due to fire, theft, neglect, or any catastrophe or natural disaster which might occur at the above-named property during the above stated time period. If this property becomes unavailable, due to unforeseen circumstances, I understand Premiere Properties will do all possible to move my party to an equal or upgraded option.

The NM Real-Estate Commission has required vacation rental companies to include the following information (Broken Duties) in all vacation rental agreements

Broker Duties:

Before the time a broker generates or presents any written document that has the potential to become an express written agreement, the broker shall disclose in writing to their prospective customer or client, and obtain a written acknowledgement from their prospective customer or client, showing the delivery of the disclosure of the following broker duties:
A. honesty and reasonable care as set forth in the provisions of this section;
B. compliance with local, state, and federal fair housing and anti-discrimination laws, the New Mexico real estate license law and the real estate commission rules, and other applicable local, state, and federal laws and regulations;
C. performance of any and all written agreements made with the customer or client;
D. assistance to the broker’s customer or client in completing the transaction, unless otherwise agreed to in writing by the customer or client, including: (1) presentation of all offers or counter-offers in a timely manner; and (2) assistance in complying with the terms and conditions of the contract and with the closing of the transaction; if the broker in the transaction is not providing the service, advice or assistance described in Paragraphs (1) and (2) of Subsection D, the customer or client must agree in writing that the broker is not expected to provide such service, advice or assistance, and the broker shall disclose the existence of such agreement in writing to the other brokers involved in the transaction;
E. acknowledgement by the broker that there may be matters related to the transaction that are outside the associate broker’s or qualifying broker’s knowledge or expertise and that the associate broker or qualifying broker will suggest that the customer or client seek expert advice on these matters;
F. prompt accounting for all money or property received by the broker;
G. written disclosure to their client or customer and to other brokers involved in the transaction of any potential conflict of interest that the broker has in the transaction including but not limited to:
(1) any written brokerage relationship the broker has with any other parties to the transaction or;
(2) any material interest or relationship of a business, personal, or family nature that the broker has in the transaction;
(3) other brokerage relationship options available in New Mexico;
H. written disclosure of any adverse material facts actually known by the associate broker or qualifying broker about the property or the transaction, or about the financial ability of the parties to the transaction to complete the transaction; adverse material facts requiring disclosure do not include any information covered by federal fair housing laws or the New Mexico Human Rights Act;
I. maintenance of any confidential information learned in the course of any prior agency relationship unless the disclosure is with the former client’s consent or is required by law;
J. unless otherwise authorized in writing, an associate broker or qualifying broker shall not disclose to their customer or client during the transaction that their seller client or customer has previously indicated they will accept a sales price less than the asking or listed price of a property; that their buyer client or customer has previously indicated they will pay a price greater than the price submitted in a written offer; the motivation of their client or customer for selling or buying property; that their seller client or customer or their buyer client or customer will agree to financing terms other than those offered; or any other information requested in writing by the associate broker’s or the qualifying broker’s customer or client to remain confidential, unless disclosure is required by law.