Hacienda Encantada

PREMIERE PROPERTIES POLICIES

PREMIERE PROPERTIES POLICIES CHECK IN: Check-in is any time after 4 pm. Check-out is no later than 10:00 am so housekeeping can be ready for next party arrival at 4:00 pm.

CUSTOMER SERVICE: Each property has a private caretaker to assist guests with maintenance issues, lost keys, directions, etc. Guest is to contact caretaker for such issues. If there is an urgent matter and caretaker does not respond with 30 minutes guest should then call Premiere at 800-987-8423.

DEPARTURE: Property is to be left in good order by following the printed guidelines in each home. Should the guidelines be missing common sense should rule. Should property be left in poor order please read “SECURITY DEPOSIT” below.

GUEST POLICY: Should there be more overnight guests (including children) other than number disclosed in contract (other than prior approved visits) the party will be required to immediately vacate the premises without refund and full security deposit will be forfeited. If a large party gathers without prior disclosure to “Premiere” the full security deposit shall be forfeited, and party will immediately terminate.

CANCELLATION POLICY: More than 30 days before arrival (60 days Xmas/NY’s, Spring Break, and reservations of 14 or more nights) cancellation fee is 21% of total reservation. Less than 30 days before arrival, (60 days Xmas/NY’s, Spring Break, and reservations of 14 or more nights) forfeiture of 100% of full reservation unless property is rebooked for entire stay at same rate. If booked for less, refund portion will be prorated (less the 21% cancellation fee). There are no refunds for late arrival or early departure.

PAYMENT POLICY: All funds are due within 30 days of arrival (60 days Christmas, New Year, Spring Break and reservations of 14 or more day). 50% deposit will be charged at time of booking if outside of 30 days (60 days Christmas, New Year, Spring Break and reservations of 14 or more days.

PET POLICY: We allow 1 or 2 dogs in our “Pet Friendly” properties. We have additional pet fees that are calculated on the website after selecting number of Dogs. 1 Dog is $15/night plus tax and 2 Dogs will be $25/night plus tax. We also have our guests fill out an additional pet agreement when bringing dog(s) to the property.

SECURITY DEPOSIT PER DWELLING: Debit Cards will be pre-authorized for $525. Should damages or extra cleaning occur, my credit/debit card will be charged $500.00 dollars plus a $25.00 dollar non-refundable service charge. Once cost of damage/extra cleaning has been finalized, guest will be refunded the difference if less than $500 or charged extra if damage is more than $500. Evidence of unauthorized pets or smoking in the house will result in forfeiture of full security deposit. (see direction sheet for partial explanation of possible damages) Premiere Properties will be held harmless and will not be involved in damage negotiations. WAIVER OF LIABILITY: This property is privately owned & cared for. Premiere Properties is acting as Reservation Service only for the use of the subject property. For homes with hot tubs, I understand the risks of hot tub/Jacuzzi use and recognize that for some people adverse reactions can occur, including but not limited to skin rash. Neither Premiere Properties, nor the Owner or their Agents will be held liable or responsible for personal injury, accidents, loss of life, valuables, or personal property due to fire, theft, neglect, or any catastrophe or natural disaster which might occur at the above-named property during the above stated time period. If this property becomes unavailable, due to unforeseen circumstances, I understand Premiere Properties will do all possible to move my party to an equal or upgraded option.